The Impact of Frequency of Stay on Business Travelers’ Ratings of Hotel Attributes

Authors

  • Faranak Memarzadeh Department of Hospitality, Tourism and Event Management San Jose State University
  • Suleha Anand Department of Biological Sciences San Jose State University

Keywords:

Important Hotel Attributes, Stay Frequency, Work-Related Stay

Abstract

Identifying the valued hotel attributes that depend on travelers’ frequency of hotel stays can provide a better understanding of travelers’ desired service patterns. In the case of work-related hotel stays, we found that business travelers’ ratings of importance of the following hotel attributes depended on their frequency of hotel stays: multi-lingual staff, hotel reputation, existence of business-related meeting rooms and business center, presence of an in-room mini-bar, value for money of food and beverage, and received an apology from staff/management. These findings indicate that on-site services that provide more business-related convenience are important to repeat business travelers. 

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Published

2018-06-02

How to Cite

Memarzadeh, F. and Anand, S. (2018) “The Impact of Frequency of Stay on Business Travelers’ Ratings of Hotel Attributes”, e-Review of Tourism Research, 15(2/3). Available at: https://ertr-ojs-tamu.tdl.org/ertr/article/view/207 (Accessed: 28 March 2024).

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Section

Articles