@article{Ivars-Baidal_Hernández_Mendoza de Miguel_2019, title={Integrating Overtourism in the Smart Tourism Cities Agenda}, volume={17}, url={https://ertr-ojs-tamu.tdl.org/ertr/article/view/500}, abstractNote={This research note explores how cities that develop a smart city and/or smart destination strategy approach the management of overtourism. A group of cities with uneven tourism pressure in Spain and Portugal have been expressly selected. Using a qualitative methodology, the findings show that overtourism is a complex phenomenon comprising highly diverse processes and constitutes a localised problem in specific areas of each city. The measures for addressing overtourism include regulatory measures and the occasional use of Information and Communication Technologies (ICT). There is a need for an increasing use of technology that could have a wider scope if the smart city/destination strategy were more consolidated from a holistic point of view.}, number={2}, journal={e-Review of Tourism Research}, author={Ivars-Baidal, Joseph A. and Hernández, Maria García and Mendoza de Miguel, Sofia}, year={2019}, month={Dec.} }