Government’s Perception of Constructing Smart Tourism Cities
Keywords:smart tourism cities, evaluation matrix, government’s perspective
AbstractThe development of technology has triggered innovations in the tourism industry as well as the construction process of smart cities. The adoption of smart tourism products within cities has enhanced tourist’s travelling experience while encouraged tourism businesses. Due to the significant role of publishing policies and strategies, the local government’s participation in the smart tourism city construction is essential. However, the existing guidelines for constructing smart cities has not stressed the smart tourism products, nor did they emphasis the function of local government. This paper fills this research gap and proposes an evaluation matrix that assesses four aspects, namely data research, sustainable development, smart tourism tools and innovative business models. A questionnaire reflecting the evaluation matrix was answered by 37 global cities that have successful experience constructing smart tourism cities. Their positive feedback validates the evaluation matrix and proves it to be an effective guideline for local governments. The research findings enrich the smart tourism city construction literature
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