Mapping Well-Being and Resilience of Tourism Intermediaries Amid Covid-19: Perspectives from India



The impact of the pandemic on the tourism workforce is multidimensional, including from economic, social, and psychological perspectives. Compared to the impact on other emotional factors, substantial issues remain unaddressed. Thus, this study focuses on the psychological effects of COVID-19 on travel intermediary businesses in India drawn from primary (interviews) and secondary (document analysis) data sources. It confirms the unprecedented situation of tourism employees facing a slew of issues, many of which are detrimental to their emotional well-being during these turbulent times. The findings present very general to specific issues, categorised under four main themes: a) common psychological issues in the working population, b) unreliable employment, c) pressure for a career change, and d) lack of guidance or support.

Author Biographies

  • Satya, Kangsabati Agri Adventure Park

    Satyajit Sinha is serving as the Principal Advisor of Kangsabati Agri Adventure Park, India; he has also served as an Assistant Professor at Lovely Professional University Punjab, India. As a Research Associate, he has worked on a major tourism project sponsored by the Indian Council of Social Science Research, Ministry of Education, New Delhi. Earlier in his career, he worked in various capacities in the Indian tourism industry. The author holds a Post-Graduate Diploma in Business Management from the Indian Institute of Tourism and Travel Management, Gwalior, India, and a PhD in Tourism Management from the Central University of Himachal Pradesh, India. His publications include articles on Anatolia, Tourism Cities, Tourism Policy, and Archaeologies, among others. His research interests include spatial and social aspects of leisure and recreation, Tourism, Accessible Tourism, and Crisis Management.

  • Bipi, Higher Colleges of Technology, Fujairah, UAE

    Dr. Bipithalal Balakrishnan Nair is an Assistant Professor at the Higher Colleges of Technology, UAE. She is a transdisciplinary researcher in Tourism Studies with particular interests in postcolonialism and colonial nostalgia, worldmaking normalizations, creative management/development practices in tourism politics, sustainability, and a special interest in tourism.







How to Cite

“Mapping Well-Being and Resilience of Tourism Intermediaries Amid Covid-19: Perspectives from India” (2023) e-Review of Tourism Research, 20(1), pp. 131–155. Available at: (Accessed: 22 May 2024).